FAQ’s
Do you ship internationally?
Currently, we only ship to South Africa. Please check our shipping policy or contact us for specific details.
What is your return policy?
We offer a hassle-free return policy on most products. If you’re not satisfied with your purchase, please review our return guidelines for more information.
How can I contact customer support?
You can reach us through our contact form on the website, by email, or by phone. We’re here to help with any questions or concerns!
What is your typical dispatch time?
Our products are usually dispatched within 48 hours of receiving your order.
How long does it typically take for my purchase to arrive once it’s dispatched?
Usually 2-3 business days, however, some larger items can take longer.
How much does the delivery cost?
We do free delivery all over South Africa.
Which payment methods do you accept?
We accept payments exclusively via direct bank transfer. Bank details will be provided after you complete your order. Please use your Order ID as the payment reference. Your order will not be shipped until the funds have cleared in our account.
Is an account required to make purchases on your website?
No account creation is necessary; you can conveniently checkout as a guest.
Is it secure to provide my payment information on your website?
Rest assured, our website employs top-tier payment gateway providers, ensuring the security of your banking and card details throughout the transaction process.
Encountering issues with placing an order?
Feel free to reach out to our customer care team at +270750560104 or sales@bnksolarsupply.com for assistance.
Are my personal details safeguarded on your website?
Absolutely, we prioritize the protection of your personal information and uphold strict privacy standards.
Can I exchange or return an item?
We do accept exchanges and they follow the same conditions as returns:
The item must have been sold on our online store.
The item shouldn’t have been used in any way.
The item should be in its original packaging with all the tags etc.
The return or exchange request is made within 30 days of delivery.
To request an exchange, please submit your request via the “Contact Us” form. A member of our support staff shall respond as soon as possible.